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Email replies are not finding their way to the RT tickets they applyto

From:
Karl Williamson
Date:
May 26, 2019 00:48
Subject:
Email replies are not finding their way to the RT tickets they applyto
Message ID:
931f0d2d-74eb-f0e6-4325-5f74e3433dd4@khwilliamson.com
I've seen this multiple times today.  This is a serious issue that 
urgently needs to be fixed.

As a concrete example, Hugo Van der Sanden noted that

http://nntp.perl.org/group/perl.perl5.porters/254885

did not get to the ticket.  In this case there was no cc to 
perlbug-followup.  But why not?  The email was replying to an email 
posted through the RT interface as

Hugo van der Sanden (via RT) <perlbug-followup@perl.org>

I did a reply all.

Another example

http://nntp.perl.org/group/perl.perl5.porters/254915

did not make it to the ticket.  And it was a reply to

perlbug-followup@perl.org

with the subject

Re: [perl #134062] Add log to libswanted in the Android hints file



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