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What's happening with our list moderation?

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James E Keenan
August 24, 2018 02:25
What's happening with our list moderation?
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Something is wrong with our list moderation.  It has been my observation 
over the years that RT bug reports by first-time correspondents tend to 
be held, presumably for moderation, before they appear on the 
perl5-porters mailing list/newsgroup.  This is particularly noticeable 
on weekends: Bug tickets filed by first-timers often don't appear until 
the following Monday.  This often results in someone's *reply* via RT to 
appear on the list before the original post has appeared on list.

But the gap between the initial appearance on RT and posting to the list 
has gotten very severe this week.

Take for example. 
This was filed by a person who I believe is a first-time contributor and 
appeared on RT on Mon, 20 Aug 2018 23:42:55 GMT.  I've filed two 
responses via RT, but the original post has yet to appear as of the time 
I'm sending this message.  The original poster wrote to me:  "I already 
replied to the email with your response that i 
got, but i think my reply got lost in the spam filter, because i don't 
see it on the website of the ticket. So i am sending you my reply 
directly ..."

A similar case (though a more recent RT filing): filed Wed, 22 Aug 2018 
09:12:39 GMT.  I've filed two responses via RT, but the original post 
has not yet appeared on list.

More data.  As of the time of this message, each of the following 4 RT 
tickets has been marked as Created "2 days ago" on RT.  None of them 
have been transcribed to the mailing list as yet.

Our list moderation procedures are not public, so I can only speculate 
as to the problem.  For instance, do we lack summer vacation coverage 
for list moderators?

How can we address this problem?

Thank you very much.
Jim Keenan

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