develooper Front page | perl.perl5.porters | Postings from January 2018

Re: We need a language design process.

Thread Previous | Thread Next
Kent Fredric
January 1, 2018 19:26
Re: We need a language design process.
Message ID:
On 2 January 2018 at 07:51, Dan Book <> wrote:

> While I agree with your premise, as I have before, the specifics are more
> difficult than that. Unlike most normal businesses, we don't have a way of
> observing what our 'customers' do, at least not in a straightforward manner,
> other than looking at what's on CPAN and at end-user applications that
> actually get popular. So while the calls for involving the greater community
> and less isolation in the mailing list are great, they don't mean much
> unless someone has ideas on how this can be done. and similar
> platforms are a start, but the core issue is that the users of Perl are
> highly disjointed across various disciplines and practices which do not all
> (or even mostly) sit in the same community forum.
> -Dan

My point was not so much that we "need more customer engagement", as
much as that would be nice, its obviously hard to wrangle.

The point was more that *BECAUSE* we have a customer engagement
problem, we should not be using this engagement as our fundamental

The approach of "If you didn't like it, then you should have said
something on P5P" is just making this exact expectation.

We should be *proactively* thinking about our customers so that it
doesn't necessitate this engagement.

Because even in a business, you can't tell what your customers /think/
of what you do, you can only tell what they do *in your business*.

When your customers think you did a crap job, they're more likely to
just stop coming, and you won't realise they're gone.

They're more likely to tell their friends you did a crap job, and
their friends will stop coming.

You have to proactively consider this and make steps not to alienate
them, because the assumption that they'll tell you when they're not
happy is a fundamental error.



Thread Previous | Thread Next Perl Programming lists via nntp and http.
Comments to Ask Bjørn Hansen at | Group listing | About