Re: RFC: Change the default on RT forms to reply to requester

* Karl Williamson <public@khwilliamson.com> [2012-06-23T15:46:02]
> If one is using RT to respond somehow to a ticket, the default now
> is to not send to the originator.  People tend to forget to change
> this, with the result that the originator is left out of the loop.
> If the default were changed the other way, then the worst that would
> happen is that an originator would get an email they weren't meant
> to.  Since we aren't working in secrecy, I think that this isn't
> very bad, and is less severe in consequences than the current way.

I clicked "reply" on a ticket and I see "reply to requester" as the default.

Either this was fixed in the last year or I misunderstand the problem.  Are we
good?

-- 
rjbs

• RFC: Change the default on RT forms to reply to requester by Karl Williamson
• Re: RFC: Change the default on RT forms to reply to requester by Ricardo Signes
• Re: RFC: Change the default on RT forms to reply to requester by James E Keenan
• Re: RFC: Change the default on RT forms to reply to requester by Tom Christiansen