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Re: Tickets in RT

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June 25, 2008 07:48
Re: Tickets in RT
Message ID:
> I have one question:
> How should we handle tickets like
> ? It seems that the
> user has mad mistakes, a porter asks something and there is no response
> - and the ticket is 4 years old...

I would place it on Rejected.

My reasoning:
a) the sender is unlikely to remember the problem
b) the sender is now even more unlikely to be able to provide the  
requested information
c) if there was a *big* problem then I'm sure someone else has send a  
better description of it in the past 4 years

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