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Re: Tickets in RT
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From:
Bram
Date:
June 25, 2008 07:48
Subject:
Re: Tickets in RT
Message ID:
20080625164611.kl9nmhqjkgwcwk0o@horde.wizbit.be
> I have one question:
> How should we handle tickets like
> http://rt.perl.org/rt3/Ticket/Display.html?id=23512 ? It seems that the
> user has mad mistakes, a porter asks something and there is no response
> - and the ticket is 4 years old...
I would place it on Rejected.
My reasoning:
a) the sender is unlikely to remember the problem
b) the sender is now even more unlikely to be able to provide the
requested information
c) if there was a *big* problem then I'm sure someone else has send a
better description of it in the past 4 years
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