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Re: How do you tell a business-minded company that they need a QA tier and staff?

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From:
Andy Lester
Date:
December 11, 2006 12:10
Subject:
Re: How do you tell a business-minded company that they need a QA tier and staff?
Message ID:
BA794A7D-8795-4E8D-AB60-47A60FEF7C2A@petdance.com

On Dec 11, 2006, at 2:08 PM, Andrew Brosnan wrote:

> I suggest a sit down with management that focuses on what *they* want
> and need, as much as what the IT staff needs. Sounds like you may have
> done that, but when you say 'screaming to deaf ears', I've never found
> that approach very successful.

I would also suggest that you pick ONE thing that can be done NOW,  
and do it, without management being aware of it.  Then show the  
improvements to the powers that be, and be able to quantify what that  
improvement did.  Nothing succeeds like success.

Talk in terms of what they want to hear:

* Better testing = fewer bugs
* Better testing = happier customers
* Better testing = shorter project schedules because of diminished  
rework.

Quantify them.

"If we'd had automated testing, we could have caught 14 of the 17  
bugs in the 1.3 release.  Here's the list."

"If we'd had automated testing, we would have had 1.3 out the door 3  
weeks sooner, because we spent at least 3 weeks fixing these issues  
(show paper)"

It all has to be documented.  Anecdotal evidence is interesting, but  
doesn't make things happen.


xoa

--
Andy Lester => andy@petdance.com => www.petdance.com => AIM:petdance





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