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Re: Bug tracking system
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From:
Roland Giersig
Date:
March 26, 2008 10:23
Subject:
Re: Bug tracking system
Message ID:
47EA8669.309@cpan.org
Craig A. Berry wrote:
> Except that I'm pretty sure the things that are bothering you have
> been the way they are since before RT came along, which would make it
> impossible for RT to be the root cause.
Being a long-time module maintainer on CPAN I do have to say that RT
with its current unreliableness (is that a proper word?) has made my
life harder. Before RT I could be sure that all bug reports would reach
me, either via direct mail or via the modules mailing list. They would
be there, in my mailbox, and even when I could not immediately fix the
bug I could answer and provide work-arounds.
With RT I have to actively look there, which I tend to forget, so bug
reports and change requests posted there don't get answered for a long time.
So yes, RTs existence has reduced the service level for my modules
instead of improving it.
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