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Re: Bug tracking system
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From:
Jesse Vincent
Date:
March 21, 2008 11:06
Subject:
Re: Bug tracking system
Message ID:
24D9EDDC-6331-467A-A30D-2FE0C8BAE449@fsck.com
(Note that I just write the software, I don't manage perl.org's RT
instance, so please do take my comments with a grain of salt.)
On Mar 21, 2008, at 1:14 PM, John Gardiner Myers wrote:
>
> 1) The default when commenting on a bug is to not send email to the
> reporter. Because of this, I was not aware that, for example, bug
> 43294 had gotten a comment, so did not reply for months.
In RT, there's a difference between private comment - which are
designed _not_ to be sent to the requestor. They're for internal
discussion. Most RT systems are configured such that nobody outside
the team using RT can even see that a comment was made. There's a
separate concept called "reply" or "correspond" which should always be
sent to the requestor.
But all that's configurable. If people want and rt.perl.org's admins
are willing, comments can be sent to the requestor or entirely hidden
away such that privileged users can't even "comment" anymore.
> 2) The system does not make the presence of attachments terribly
> obvious in mailed notifications. For this reason, the resolution of
> bug 39634 was delayed.
That's a local change for perl.org. Out of the box, RT attaches
attachments to outgoing mail.
> 3) For some reason, the system does not appear to be forwarding
> comments on bugs 51936 and 51918 to the mailing list archive.
This one, I've got no clue about. Unless it's issue #1 above.
Best,
Jesse
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